Life: a journey, an adventure with Jesus

Following is a look into a our office one evening and morning as we tended to business as usual. We have two simple desks, our lap tops, printer, telephone, a small bookcase and one office chair and one lawn chair! We have a large 6' x 8' window facing the street, along with the guest bed and bureau and one curtained area about 8' x 2' for our storage unit. However, the appearance of the office is not important. We find it's what we accomplish here that is!

Details, details, details. How many times do we miss the details? How many times to we get frustrated with the details? Why do we bother with the details? Who needs the details anyway? We’re told not to get caught up in the details. Let me share with you an experience this week.

Magic Jack (USA telephone gizmo that plugs into our computer USB port, and a program we bought for 5 years so we can make and receive FREE calls to and from the USA & Canada) was not working one night. The message on our computer said ‘expired’. How could that possibly be? We purchased a 5 year plan!

It was about 10:30 p.m. the end of a long day. Don knew that we had two conference calls expected within less than 48 hours so getting to the root of the problem was imperative. He began by looking on line for an email address for Magic Jack. No such thing; couldn’t find it anywhere. No telephone number either, but then we wouldn’t have access to call it anyway, so that was futile. We found the website and scanned the options. AHHH…FAQs might help. No, they didn’t! It was becoming truly frustrating. Don tried several times to follow the instructions given on line, but had no success. He keyed in all the information they requested, to no avail. He looked at the page for ‘renewals’ and was tempted to purchase another year anyway, since we find the program so useful. I encouraged him to sleep on it and spend the next day doing more research.

Although we were well rested, the problem still existed in the morning. Technology! ARRRGGGHHHH! I emailed Cheryl, and she sent back a website to check into. Calmly, I opened it and read every single thing from the top of the page on down, very slowly, trying not to miss a single word. There it was! Customer Service, live chat with a representative 24/7! I called (yelled!) DON! We couldn’t believe it. Here was the detail we missed, before our very eyes, the detail we were looking for and so needed.

I hit the ‘orange box’ for live chat, and there appeared a “Good Morning” from Marionne! I introduced myself and we were off to a congenial and very helpful exchange of comments which led me to the ‘renewal’ section. I explained I didn’t want a renewal and she said that their program calls for us to renew after the first year even though it’s been prepaid. I followed her detailed explanation of what to do and she provided me with a code (that was given to us a year ago, and who knows where it could be in our files) and sure enough once that detail was applied to the ‘renewal’ box, we were all set.

I thanked Marionne and told her how helpful she had been. I told her that I knew she was a special lady, and very patient and that was a gift that God had given her. I told her that Jesus loved her and asked if she realized knew that. She said “yes” and although she had a lot of personal problems over the years that God was always there for her. We thanked each other and encouraged one another to have a good day.

You see it was the details that mattered! We scanned the website the night we were so tired. We didn’t take time to check all the details. It was in the morning that I discovered the detail we missed. And then the detailed instructions Marionne shared with me. And finally, the last necessary detail, the code. It reminds me that we are in a hurry many times and miss out on important stuff – the details!